If you have questions about your order, our products, or anything Hakkata-related, we're here to help! Email us here.
Right now, we ship to countries in the European Union, the United Kingdom, and the United States. Since the cosmetics industry is regulated by organizations like the FDA (United States), CPNP (European Union), and ECOCERT, these rules impact where we can send our products.
We're working hard to bring Hakkata to more locations soon! If you don’t see your country on the list and would love to order from us, send us an email at support@hakkata.com, and we’ll do our best to help.
Fulfillment time is how long it takes to prepare your order, depending on the number of products.
- 1-10 products → 2 full working days
- 11-100 products → 7 full working days
Shipping time is the time it takes for your order to travel from Hakkata to your doorstep. Estimated between 2 and 5 working days.
We take shipping issues seriously and are here to help if something goes wrong.
If your order is damaged or lost:
- Contact our support team as soon as
possible at: support@hakkata.com - Provide your order number.
- For damaged products, send clear photos of the damaged items and shipping box.
- Provide the replacement address if applicable.
Once your order has been processed and shipped, Hakkata will send you a shipping confirmation email with your tracking number so that you can follow your package’s journey.
Steps to track order:
- Check your email – Look for the shipping confirmation from Hakkata in your inbox.
- Find your tracking number – It will be included in the email.
- Track Online – Enter the tracking number on the carrier’s website to monitor your order’s delivery status.
If you have not received your tracking number or if it’s not functioning
correctly, please contact: support@hakkata.com.
Yes! Our facility is ISO 22716:2007 certified, ensuring Good Manufacturing Practices for cosmetics. This means we follow strict guidelines for production, control, storage, and shipping to guarantee quality and safety.
Yes! We offer a range of face care products suitable for acne and blemishes. Simply go to our catalogue, use the “Concern” filter, and select “Acne and blemishes” to see all available products.
We don’t recommend using Hakkata products on children under 12 years old. Young skin is still developing and doesn’t need extra treatments or supplements, as they may have lasting effects later on.
We love nature and sustainability, so most of our products are vegan-friendly and certified by ECOCERT!
Absolutely! At Hakkata, we believe beauty should never come at the expense of ethics. All our skincare and makeup products are 100% cruelty-free, meaning no animal testing is conducted or commissioned at any stage of product development.
You can enjoy Hakkata products with confidence, knowing they’re created with care—both for you and for the planet!
Our Cruelty-Free Commitment:
- No Animal Testing – We strictly prohibit testing on animals for our products and ingredients.
- ECOCERT Certified – Our certification ensures we meet the highest ethical and environmental standards for natural and organic cosmetics, including animal welfare.
We combine nature and science to create effective, skin-friendly beauty products. Our formulas feature potent plant actives from Baltic meadows and forests, harnessing their unique potency.
Most of our products are Natural and Organic, Certified by ECOCERT Greenlife, ensuring they nourish your skin and the planet.
Due to the personal and hygienic nature of skincare products, we are unable to accept returns or offer refunds once items have been opened or used. This policy ensures the safety, integrity, and quality of our products for all customers. Please review product details carefully before purchasing, and feel free to contact our customer support team at support@hakkata.com with any questions prior to placing your order. All sales are final.